topic Re: Switching a SIM card to a new phone in SIM cards & Porting

Switching a SIM card to a new phone

strider21 — Sun, 14 Jul 2024 11:02:06 GMT

I have just bought a Galaxy S23 & switched my existing EE Sim from an old Galaxy phone. All ok except I cannot access phone network. I get a message saying "Not registered on the Network". How do I solve this?

Re: Switching a SIM card to a new phone

Leanne_T — Sun, 14 Jul 2024 13:17:00 GMT

Hi there @strider21

Thanks for coming to the community.

Does the SIM card work in the old device?

Did you receive a new SIM card with the Samsung?

Leanne 🙂

Re: Switching a SIM card to a new phone

bristolian — Sun, 14 Jul 2024 16:56:34 GMT

A replacement SIM is often supplied with upgrade phones incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.

If your existing SIM is working and fits your new phone, there's no need to unnecessarily replace it.