eSIM

Ash_ley123 — Sat, 13 Jul 2024 16:46:59 GMT

I recently changed over from Samsung to iPhone. I’ve had this phone for 2 months now. I’m paying my contract also my eSIM.
recently my phone will not let me call people and constantly says I have no service no matter where I go.
is there any way to cancel my eSIM without cancelling my phone contract?

Re: eSIM

bristolian — Sat, 13 Jul 2024 17:15:50 GMT

You're not paying for any type of SIM, but you need one to connect to the mobile network.

Are you looking to convert from an eSIM to a physical SIM?

Re: eSIM

Chris_B — Sat, 13 Jul 2024 21:26:58 GMT

@Ash_ley123 If you have a flex tariff ( and from what you’ve put you it sounds like you have ) terminating the air time contract will result in you also having to pay off that air time contract in full and the device contract in full.

From the T&Cs you agreed too. This information is within your account documents.

what happens if I change or end my plan services?
If you decide to change or end your plan services in the following circumstances, your device credit agreement will be impacted in the following ways:
 Leaving us within your plan minimum term - you must. repay the full outstanding balance owing under your device credit agreement when you leave our network.  Leaving us after your plan minimum term - your device credit agreement will continue until it comes to an end
(e.g. all repayments have been made or you or we
terminate it).
 Upgrades - if you choose to upgrade your plan services
and/or device, you must repay the full outstanding balance owing under your existing device credit agreement before you can complete your upgrade.
 Change of ownership - if you ask us to transfer the account for your plan services to another person e.g. because you are going through a separation, you must repay the full outstanding balance owing under your device credit agreement before we can transfer the account.
We will tell you when you request to change or end your plan, what your outstanding balance is and how you can pay it to settle your device credit agreement early.

If your issue every you go have you tried a network reset on the device?

topic eSIM in SIM cards & Porting

eSIM

Re: eSIM

Re: eSIM