topic Re: Google Pixel 7 eSIM in SIM cards & Porting

Google Pixel 7 eSIM

zoelopezayucar — Fri, 02 Jun 2023 05:13:53 GMT

Hi,

I just got a Google Pixel 7. I normally use dual SIM phones because I have a Spanish phone and an English one and thought I would be able to do the same with the eSIM. However, when I try to set up the eSIM, it asks to add an EE QR code, but the SIM I want to add is not an EE SIM. Is there a way to add a second SIM that is not EE?

Re: Google Pixel 7 eSIM

Chris_B — Fri, 02 Jun 2023 06:48:02 GMT

@zoelopezayucar If you’re not putting the EE phone number on the eSim then you need to obviously asked for your Spanish network provider for the information on how to do this. This has nothing todo with EE.

Re: Google Pixel 7 eSIM

zoelopezayucar — Fri, 02 Jun 2023 06:52:49 GMT

Hi Chris, thank you.

Yes, I understand that, is just that when I ask the phone to add a eSim it says 'please scan code provided by EE'. It doesn't seem to give me the option to add a different network?

And even if I were to add the eSIM as my EE number and then have the Spanish one as a physical one, it asks for a QR code that I haven't got and I don't know where to find.

Any ideas?

Re: Google Pixel 7 eSIM

Chris_B — Fri, 02 Jun 2023 07:17:48 GMT

@zoelopezayucar if you want to add your EE number to the eSIM on your phone, you can do this via the My EE app. Open the My EE app click the person icon top right, then click settings and permissions and scroll down to activate Sim/eSIM. You will need your EE Sim card in the phone to do this. Once completed you can remove the EE sim from the device and put your Spanish Sim in the device

if you want to move your Spanish number to the eSIM, then you need to speak with your Spanish network provider on how to do this. EE can not migrate the Spanish phone number to the eSim.

Re: Google Pixel 7 eSIM

Cakee — Mon, 05 Jun 2023 22:24:23 GMT

Hi @zoelopezayucar

have the same issue, I even took my EE SIM out, reset networks etc and restarted phone and it still said "scan QR Code from ee"

I'm not sure what to do, have you tried scanning the Spanish eSim and see if it bypasses ? It's very weird.

Re: Google Pixel 7 eSIM

Shah954 — Thu, 11 Jul 2024 20:55:01 GMT

Anyone managed to find a fix for this?

Re: Google Pixel 7 eSIM

Katie_B — Fri, 12 Jul 2024 08:23:45 GMT

Good morning @Shah954.

Welcome to the EE Community.

Are you receiving an error when trying to download an eSIM?

Is it an international number you wish to use for an eSIM or a physical?

Katie

Re: Google Pixel 7 eSIM

Shah954 — Fri, 12 Jul 2024 11:39:58 GMT

I have a EE physical SIM already installed. I'm trying to add an esim from a different provider for roaming. Done it on my husbands Three network Samsung easily. But on my pixel it keeps asking for a qr code from EE.

Re: Google Pixel 7 eSIM

Katie_B — Fri, 12 Jul 2024 12:00:04 GMT

Thanks for confirming @Shah954.

Do you have a QR code from the different provider?

Katie

Re: Google Pixel 7 eSIM

Shah954 — Fri, 12 Jul 2024 17:18:13 GMT

Yes

Re: Google Pixel 7 eSIM

Shah954 — Fri, 12 Jul 2024 17:54:30 GMT

Just spent the best part of an hour speaking to EE

1. First advisor. Can't help but will speak to level 2 (whatever that is). Level 2 can't help. Put me through to Google

2. Google. Nothing to do with us , speak to EE

3. Back to EE. Can't help but I'll send an online form to another department.

So far, spent so much time trying to sort this and no one able to help. Look forward to the end of my contract.

Re: Google Pixel 7 eSIM

James_B — Fri, 12 Jul 2024 18:07:09 GMT

Hi @Shah954,

Are you going to Settings > Network and internet > Sims > Add SIM > Set up an eSIM?

James

Re: Google Pixel 7 eSIM

Shah954 — Sat, 13 Jul 2024 00:03:18 GMT

Yes

Re: Google Pixel 7 eSIM

Leanne_T — Sat, 13 Jul 2024 07:40:43 GMT

Hi @Shah954

Thanks for coming back to us.

Can you try with the EE SIM card removed, does the same happen?

Leanne.

Re: Google Pixel 7 eSIM

Shah954 — Sat, 13 Jul 2024 10:41:30 GMT

Tried with SIM removed and different network SIM in the phone. Still get the same thing. Feels like there's some ee settings on the phone that needs to be removed or adjusted

Re: Google Pixel 7 eSIM

Leanne_T — Sat, 13 Jul 2024 11:09:39 GMT

Hi @Shah954

Thanks for coming back to me.

If our tech guides have sent a support ticket for this to be investigated, they will be in touch once they have an update.

Please let me know how you get on 🙂

Leanne.

Re: Google Pixel 7 eSIM

Shah954 — Sat, 13 Jul 2024 12:46:38 GMT

Had a message back saying they unlocked the phone. No change. Still not working.

Re: Google Pixel 7 eSIM

Leanne_T — Sat, 13 Jul 2024 12:54:59 GMT

Thanks for coming back to me @Shah954

Do you have another physical network SIM card you could try to see if this works?

Leanne.

Re: Google Pixel 7 eSIM

Shah954 — Sat, 13 Jul 2024 13:13:10 GMT

Yes. Physical Sims work in dual mode.

Re: Google Pixel 7 eSIM

Shah954 — Sat, 13 Jul 2024 13:13:32 GMT

Used a three SIM which worked in dual mode with ee