topic Re: Number transferred over 24 hours ago but SIM card still not working. in SIM cards & Porting

Number transferred over 24 hours ago but SIM card still not working.

NicolaRyder — Thu, 11 Jul 2024 13:45:30 GMT

Good afternoon,

I had my existing EE number which was on contract changed to PAYG.

I then had my number transferred over to the other account at 13:45 10/07/24 it's now been over 24 hours and I still don't have any EE network, so I am unable to ring 150.

Re: Number transferred over 24 hours ago but SIM card still not working.

bristolian — Thu, 11 Jul 2024 14:14:02 GMT

You can contact EE CS on 07953 966150 from any working phone, they have access to your individual account. Are you using the same SIM as you were prior to contract cancellation?

Re: Number transferred over 24 hours ago but SIM card still not working.

NicolaRyder — Thu, 11 Jul 2024 14:17:48 GMT

No my old SIM died once the transfer took place the phone cut off and no more network.

Iv changed to the new SIM which had no network at all.

Re: Number transferred over 24 hours ago but SIM card still not working.

bristolian — Thu, 11 Jul 2024 14:33:33 GMT

What was the reason for having a new SIM? Transferring from pay-monthly to PAYG is just a billing change, unless your existing SIM wasn't working then there's no need for it to be unnecesarily replaced.

If your SIM died around the same time your contract was cancelled, I would suspect it's been disconnected.

Account-access will likely be needed to resolve this - you should contact them on 07953 966150 from any working phone.