topic Re: Re activate sim in SIM cards & Porting

Re activate sim

Rosannarosebud — Tue, 09 Apr 2024 17:55:00 GMT

Re: Re activate sim

Christopher_G — Wed, 10 Apr 2024 06:58:31 GMT

Hi @Rosannarosebud

Welcome to the community.

Is it a brand new SIM, or is it a replacement/upgrade? Is it a contract SIM or pay as you go?

Chris

Re: Re activate sim

Istahildahir — Wed, 10 Jul 2024 21:53:32 GMT

It’s a pay as you go sim.

Re: Re activate sim

Christopher_G — Thu, 11 Jul 2024 06:37:42 GMT

Hi @Istahildahir

Welcome to the community.

Is it a replacement SIM or a new one? Are you within the UK at the moment or travelling abroad?

Chris

Re: Re activate sim

hush1 — Thu, 18 Jul 2024 11:22:42 GMT

its an old sim

Re: Re activate sim

James_B — Thu, 18 Jul 2024 13:37:12 GMT

Hi @hush1,

Welcome to the EE Community. 🙂

Has your SIM card been deactivated?

Is it a pay monthly or pay as you go account?

James

Re: Re activate sim

Reagz — Mon, 11 Nov 2024 19:29:28 GMT

I have a sim that’s on a contract, I changed phones and it gave an option for e sim, I selected it and it said error but still de activated my sim

Re: Re activate sim

Rach_H — Tue, 12 Nov 2024 09:17:40 GMT

Hi @Reagz,

Welcome to the Community!

I can appreciate how frustrating it must be to have had your SIM deactivated, if your eSIM activation hasn't completed. Are you able to visit an EE store, with some photo ID, so they can get you sorted with a replacement SIM?

Rach

Re: Re activate sim

Aqh — Sun, 17 Nov 2024 05:55:21 GMT

Pay as you go

Re: Re activate sim

Vinnie123 — Thu, 06 Mar 2025 16:17:45 GMT

Ive had to get a new sim with original number as the old phone was lost. It wont work in the replacement phone

Re: Re activate sim

Leanne_T — Thu, 06 Mar 2025 18:01:29 GMT

Hi @Vinnie123

Thanks for coming here 🙂

Does the SIM card show an EE signal? Is the replacement device unlocked or supplied by us?

Speak to you soon.

Leanne.