topic Re: Unable to activate eSIM because I can't receive the activation message? in SIM cards & Porting

Unable to activate eSIM because I can't receive the activation message?

Sander_Koop — Tue, 09 Jul 2024 17:17:31 GMT

What nonsense is this?

My phone died, so I want to swap my eSIM to a spare device. But to do that, I need a code. Which is sent to - my eSIM. Which I can't activate. Because I need that code. Phoned 150. The only option? Go to an EE store, get a new physical SIM. Use that to generate a new eSIM?!

What absolute backwardness?!

Even after verifying my ID, the tech support (which is a term I apply begrudgingly to the idiot I spoke to) still can't bypass the requirement for the code?

Re: Unable to activate eSIM because I can't receive the activation message?

Chris_B — Tue, 09 Jul 2024 17:38:39 GMT

@Sander_Koop They can activate the eSIM from on their side if needs be.

This is one of the big problems with eSIM.

Re: Unable to activate eSIM because I can't receive the activation message?

Refluxer — Sat, 13 Jul 2024 16:20:05 GMT

I had exactly the same issue - see my thread here : https://community.ee.co.uk/t5/SIM-cards-Porting/Installing-an-eSIM-when-you-can-t-link-new-number-to-your-EE/m-p/1396630#M46796

I ended up phoning customer support, who were able to associate my new number with my online EE account. Once that was in place, I was able to log in to my EE account on my phone and download the eSIM from the download link provided.