https://community.ee.co.uk/t5/SIM-cards-Porting/Locked/m-p/1404375#M47389 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1065287">@MissDingle1</a>&nbsp; if you don’t know the passcode to unlock your device, then you’ll have to factory reset it. If you do not have a backup for your device then anything on your device will be lost. &nbsp; EE do not know your passcode to access your device.&nbsp;</P> Tue, 09 Jul 2024 07:27:29 GMT Chris_B 2024-07-09T07:27:29Z https://community.ee.co.uk/t5/SIM-cards-Porting/Locked/m-p/1404339#M47388 <P><BR />I can’t use my phone it’s locked I don’t know the sequence&nbsp;</P> Mon, 08 Jul 2024 22:45:29 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Locked/m-p/1404339#M47388 MissDingle1 2024-07-08T22:45:29Z https://community.ee.co.uk/t5/SIM-cards-Porting/Locked/m-p/1404375#M47389 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1065287">@MissDingle1</a>&nbsp; if you don’t know the passcode to unlock your device, then you’ll have to factory reset it. If you do not have a backup for your device then anything on your device will be lost. &nbsp; EE do not know your passcode to access your device.&nbsp;</P> Tue, 09 Jul 2024 07:27:29 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Locked/m-p/1404375#M47389 Chris_B 2024-07-09T07:27:29Z