topic Re: Re: Number port complete but not working in SIM cards & Porting

Re: Number port complete but not working

MDYapton — Thu, 04 Jul 2024 09:59:41 GMT

Same problem. However, in addition I have not inserted one sim yet but BT have disconnected the number. 4 lines and no-one can make or receive a call to any number. How do we contact support services?

Re: Re: Number port complete but not working

James_B — Thu, 04 Jul 2024 10:46:22 GMT

Hi @MDYapton,

Welcome to the EE Community.

I'm sorry to hear there has been a problem with your number transfer.

You can contact Technical Support on 07953 966 150.

James

Re: Re: Number port complete but not working

MDYapton — Thu, 04 Jul 2024 10:54:56 GMT

Need a working sim to do that.

Re: Re: Number port complete but not working

James_B — Thu, 04 Jul 2024 10:56:09 GMT

You can call from any mobile or landline, @MDYapton

James

Re: Re: Number port complete but not working

MDYapton — Mon, 08 Jul 2024 15:04:32 GMT

Thanks for information.

Borrowed a phone, got through and it appears 2 SIMs were sent already activated 2 to be activated, but to top it all all 4 were data only!!!!

Not impressed with this.

Now I await my itemised bill to see what else they forgot to port over.

Not a happy bunny. 😕

Re: Re: Number port complete but not working

James_B — Mon, 08 Jul 2024 17:28:49 GMT

I'm sorry to hear that, @MDYapton

Has a member of the team arranged for the correct SIM cards to be sent out for you?

James

Re: Re: Number port complete but not working

MDYapton — Mon, 08 Jul 2024 18:32:19 GMT

WHEN have been upgraded. However it was 5 days before we were able to make contact.

Very inconvenient without understanding problem or any contact info to direct via email or WhatsApp.

Not everyone has alternative numbers.

Look forward to seeing my bill.

Re: Re: Number port complete but not working

Leanne_T — Tue, 09 Jul 2024 06:35:17 GMT

I am very sorry to hear this happened @MDYapton

Once the bill is ready to view if something is showing that is not correct, please call us or use the chat option if available in the EE app Help section, and the team will help you get this sorted.

Leanne.

Re: Re: Number port complete but not working

MDYapton — Tue, 09 Jul 2024 06:47:57 GMT

Will do.

Thanks

Re: Re: Number port complete but not working

Leanne_T — Tue, 09 Jul 2024 06:49:45 GMT

Let me know how you get on and if you need any help at anytime please come back to the community @MDYapton

Leanne 🙂

Re: Re: Number port complete but not working

MDYapton — Wed, 10 Jul 2024 18:54:08 GMT

Well well Leanne

Now cannot make calls because Bill has not been paid!!!

When ported a BT account Broadband, TV and mobile I gave all bank details to Natasha to transfer account.

Broadband has be debited but appears the mobile data has not been set up!

So outgoing calls cannot be made as bill not paid.

So first sim was data only and now after borrowing phones to get that resolved we don't have a live line because your administration did not submit my direct debit.

Come on. Get this sorted. I am beginning to understand why I left EE years ago.

A very annoyed Martin

Re: Re: Number port complete but not working

Christopher_G — Thu, 11 Jul 2024 06:46:11 GMT

Hi @MDYapton

Have you managed to speak with our Mobile Care team about this yet? If you're still able to borrow another phone to get through, they should be able to look into why it wasn't set up and get you active again as soon as possible.

Chris

Re: Re: Number port complete but not working

MDYapton — Sat, 13 Jul 2024 17:32:55 GMT

It appears my partner has been able to set up the DD with you guys.

However, how do I now check my mobile account via the app? All that is showing is my broadband and TV accounts plus offers for mobiles.

Thanks Martin

Re: Re: Number port complete but not working

Leanne_T — Sun, 14 Jul 2024 07:16:57 GMT

Hi there @MDYapton

Thanks for coming back to us.

If you log into your EE account, and then scroll to the bottom of the page, do you see an option for linking your mobile number?

Thanks 🙂

Leanne.

Re: Re: Number port complete but not working

MDYapton — Sun, 14 Jul 2024 13:26:54 GMT

Thanks Leanne,

I think you mean link another product. I cannot do this at present as I have not been able to insert new sim as I'm abroad. Therefore cannot obtain pass code. Shall I get one of the associated family sim numbers to try?

Regards MD

Re: Re: Number port complete but not working

Leanne_T — Sun, 14 Jul 2024 13:31:46 GMT

Thank you, this would ask for the mobile number to link to the account @MDYapton

If you are the account holder you can call us from any phone on +44 (0)7953 966 150 and the team can get the accounts linked to show all numbers on the account.

Leanne.