topic Re: EE SIM CARD LOST in SIM cards & Porting

EE SIM CARD LOST

Beniamin01 — Sat, 06 Jul 2024 18:25:24 GMT

I lost my SIM CARD, i called them from another country, they told me will order a new one for me,because I PAYD, THEY TOLD ME TO TOP UP 5£, in 3 days is going to be delivered to the address, now i'm back in UK, and the sim card did'n arrive, I HAVE 7 DAYS ALREADY back home, no sim card delivered, I told to the contractors i m not available 4 days, now i m starting to lose contact with my business. Maybe the best way to hear me is to go trough law, why do you treat your customers like that, you poor people.!!!!!!!!!!!!!!!!!

Re: EE SIM CARD LOST

Northerner — Sat, 06 Jul 2024 19:04:48 GMT

Hi @Beniamin01

Sims are sent via royal mail. Depends on when they deliver.

You can pick a sim up from any EE store.

Thanks

Re: EE SIM CARD LOST

Chris_B — Sun, 07 Jul 2024 07:20:24 GMT

@Beniamin01 You do that go through law. in the meantime have you spoken with customer services ? Have you been to an EE store to request a replacement sim ?

Re: EE SIM CARD LOST

Beniamin01 — Sun, 07 Jul 2024 21:12:17 GMT

Yes i spoke with ee customer service, AND THE CALL RECORD IS IN YOUR SISTEM, yes i PAID FOR IT!! WHY TO GO TO EE STORE IF I PAYD FOR DELIVERY AND ALL SERVICE?!!???!!!!

Re: EE SIM CARD LOST

Beniamin01 — Sun, 07 Jul 2024 21:14:17 GMT

If i wouldn't pay for it and if i could be in country i could go to store, but because i was not in country i called customer service and i paid for a new and delivery one, that means CUSTOMER SERVICE AND THE GUY WHO talked with me is useless incompetent and should not be there !!! pretty simple.

Re: EE SIM CARD LOST

Beniamin01 — Sun, 07 Jul 2024 21:16:14 GMT

As a fact now is SUNDAY, not even now, i didn't recieve it, i suppose i m a disabled person and i can t walk to the market, maybe that's why.

Re: EE SIM CARD LOST

Katie_B — Mon, 08 Jul 2024 06:13:38 GMT

Hi @Beniamin01.

I am sorry to hear your new SIM has not yet arrived.

Did our customer care team confirm the address we have on your account?

Is this a business line?

Was a second order offered?

Katie

Re: EE SIM CARD LOST

Beniamin01 — Mon, 08 Jul 2024 09:18:23 GMT

Hei, Katie, no they didn't confirmed any, because the order was made by phone, contacting them : "

Contact us from abroad,

I didn't had an account until I posted here, yes it's a business, no second order offered, not even a confirmation email or something to let me know any status or any update.

Re: EE SIM CARD LOST

Katie_B — Mon, 08 Jul 2024 09:23:46 GMT

Thanks for getting back to us @Beniamin01.

If your account is a business account please call +44 7953 966 250.

Our business team will be able to confirm your account address correct and send you another new SIM.

Katie