topic Re: Pay as you go SIM not arrived in SIM cards & Porting

Pay as you go SIM not arrived

Mazhg — Sat, 06 Jul 2024 09:24:14 GMT

I ordered a Pay as you go SIM a week ago and it hasn't arrived. There are no options to track a PAYG order and none of the other customer service options lead anywhere, when I have exhausted all the options I get cut off. The only thing I found is a notice to say my PAYG SIM will be delivered within 1-2 days but it hasn't so I am none the wiser.

Any advice?

Re: Pay as you go SIM not arrived

Christopher_G — Sat, 06 Jul 2024 12:16:43 GMT

Hi @Mazhg

Welcome to the community.

The SIM cards usually arrive within four working days. When did you order it?

Chris

Re: Pay as you go SIM not arrived

Mazhg — Sat, 06 Jul 2024 17:05:20 GMT

Hi, I ordered it 7 days ago exactly.

Re: Pay as you go SIM not arrived

Christopher_G — Sun, 07 Jul 2024 07:36:44 GMT

OK, thanks @Mazhg

I recommend either speaking with our Mobile Care team or popping into your nearest EE Store so that they can check the order and replace the SIM that hasn't arrived. If you're going into the store, you'll need to take some photo ID with you.

Chris

Re: Pay as you go SIM not arrived

Mazhg — Sun, 07 Jul 2024 08:53:06 GMT

Hi, I have tried speaking to someone in the mobile care team however none of the options that I press get me any further to speaking with someone. They ask for a mobile number which I do not have as it is just a SIM card and they haven't issued me with a mobile number for it. Could you please advise which options I need to select when calling the Mobile care team as I have called a dozen times and tried pressing every option but always get sent round the houses!

Re: Pay as you go SIM not arrived

Christopher_G — Sun, 07 Jul 2024 11:38:28 GMT

Thanks @Mazhg

Could you try the number on our Sales contact page please? You should be able to get through without entering a number.

Chris

Re: Pay as you go SIM not arrived

Mazhg — Sun, 07 Jul 2024 14:49:41 GMT

Hi, thank you. I have tried this number and there are no options for me to track and order or to speak to someone. It just send me around in a loop again or cuts me off.

Re: Pay as you go SIM not arrived

Christopher_G — Sun, 07 Jul 2024 14:54:41 GMT

Have you tried following the options to take out a new plan, @Mazhg? It should get you through to speak to someone who can check your account and re-order, or get you through to someone who can.

Chris