topic Re: got a replacement sim but it still has no service in SIM cards & Porting

got a replacement sim but it still has no service

Katehunt — Thu, 04 Jul 2024 15:17:28 GMT

i had issues with my sim card-my phone wouldnt recognise that the sim card was in there- i put in my partners sim, which it recognised, and put my sim in his phone, but it didnt recognise it, so i know its the sim thats damaged and not the phone itself.

i ordered a replacement sim, and have put it in my phone. its been 48 hours but it still has no signal or 4G. it said on the package that i dont have to activate it. i have tried restarting my phone mulitple times.

any help would be greatly appreciated!

many thanks

Re: got a replacement sim but it still has no service

Profile closed — Thu, 04 Jul 2024 15:49:04 GMT

Hello @Katehunt

I would call EE on 150 from your Partners phone as the Sim might not be activated.

Re: got a replacement sim but it still has no service

bristolian — Thu, 04 Jul 2024 16:08:35 GMT

Are the symptoms the same in both phones?

Re: got a replacement sim but it still has no service

Katehunt — Thu, 04 Jul 2024 16:10:38 GMT

I've phoned 150 and they have said to go into a store, so I'm in my way there now-fingers crossed they fix it!!!

Thankyou for your help