topic Re: Re: No Service in SIM cards & Porting

Re: No Service

Lyndsayseed — Tue, 02 Jul 2024 16:26:05 GMT

I have this issue. But my old sim has no service so I can’t receive the pin to activate I can’t call the technical team.. I have no store near me .. where did online chat go? I have wi-Fi on old sim only. New sim can’t be activated as cannot receive pin ….

Re: Re: No Service

bristolian — Tue, 02 Jul 2024 16:36:52 GMT

What's the issue you have?

You should be able to activate a SIM by contacting EE-CS from another phone if necessary.

Re: Re: No Service

Lyndsayseed — Tue, 02 Jul 2024 16:43:53 GMT

I have no other phone … like why haven’t they seen this potential issue 🤦‍♀️ nearest store is 25 miles away .. I’ve had no service since Friday. Awaiting this replacement sim. It arrives and is useless.

Re: Re: No Service

bristolian — Tue, 02 Jul 2024 16:46:36 GMT

Can you advise specifically what your issue is? It looks like you'd added to someone else's old post and yours has now been moved to a new thread.

Re: Re: No Service

Lyndsayseed — Tue, 02 Jul 2024 16:54:48 GMT

So my sim broke. I ordered a replacement sim. Today it arrived and the email from the other day said acti activate online. Click link enter what’s needed … realise I can’t receive a six digit pin to activate as I have no service.. I can’t receive texts. Or calls. I have my home wi-fi on it but no service for 4G. There is no way to activate the sim when the old sim is broken. I cannot call because I have no service. I looked for the online chat to resolve the issue it’s disappeared. Nearest store is 25 miles away.

Re: Re: No Service

Katie_B — Tue, 02 Jul 2024 17:17:22 GMT

Hi @Lyndsayseed.

Thanks for getting back to us.

Do you have access to your EE app whilst connected to WiFi?

Katie

Re: Re: No Service

Lyndsayseed — Tue, 02 Jul 2024 18:53:28 GMT

Yes I can Acsess my app on wi-Fi

Re: Re: No Service

Christopher_G — Wed, 03 Jul 2024 10:13:18 GMT

OK, thanks @Lyndsayseed

Is the live chat function available in the help section of your EE App?

Chris

Re: Re: No Service

Lyndsayseed — Wed, 03 Jul 2024 11:07:34 GMT

There is no live chat option in my app 😕 that hasn’t worked for a long time .. just takes me to the web site and says call 150

Re: Re: No Service

Christopher_G — Wed, 03 Jul 2024 11:43:56 GMT

OK, thanks @Lyndsayseed

It sounds like you will need to speak with our Mobile Care team from another device, or through a VoIP service, such as Skype. Once you're able to get in touch, they will be able to access your account and make sure the SIM is registered successfully.

Contact EE >

Chris

Re: Re: No Service

Lyndsayseed — Wed, 03 Jul 2024 12:07:52 GMT

How ridiculous is it though 😕

I don’t have another phone. It’ll be another week or so before I can travel to the nearest store. Why on earth has live chat disappeared … and surely when you order a sim because the old one is broken they should know you’ll have no signal for texts or calls to be able to activate. Just crazy… 2011 I joined EE… in a couple months I’m out.