topic Re: Locked Sim requires PUK code in SIM cards & Porting

Locked Sim requires PUK code

mebige — Mon, 01 Jul 2024 11:21:58 GMT

So my sim has been locked and i require a PUK code to unlock it, I go on to EE to log in and it says i need to link my phone, i type in the phone number and it says it will send me a verification code through messages. The problem is is that because the sim is locked i cannot verify my mobile as it will not receive messages, nor can i call customer support. Any help?

Re: Locked Sim requires PUK code

Chris_B — Mon, 01 Jul 2024 13:06:35 GMT

@mebige Because you’ve never set up an account and you can’t create an account unless you have a work Sim to verify that you are the person setting up by receiving a text message you’re going to have to call customer services from a different phone to request the PUK then you can setup an online account when the sim is working.

Re: Locked Sim requires PUK code

mebige — Mon, 01 Jul 2024 17:12:29 GMT

Phone number not working from EE

Re: Locked Sim requires PUK code

mebige — Mon, 01 Jul 2024 17:15:37 GMT

every page on EE is saying BLOCKED!!

Re: Locked Sim requires PUK code

James_B — Tue, 02 Jul 2024 06:52:05 GMT

Hi @mebige,

Are you calling 07953 966 150?

James