topic New Sim won't make or receive calls in SIM cards & Porting

New Sim won't make or receive calls

Jof345 — Sat, 29 Jun 2024 14:11:11 GMT

My old number was due to port over on the 27th June. (I'd spoken to EE tech support due to an original issue and they assured me this would happen). It hasn't ported over and I am unable to make or receive calls, or send SMS messages. I can use WiFi. I have tried to set up an EE call back but obviously it won't go through. I don't have access to another phone to ring EE from.

Surely there is a way to do a live chat with someone from EE??

Re: New Sim won't make or receive calls

Northerner — Sat, 29 Jun 2024 14:45:54 GMT

Hi @Jof345

Are you in the UK.
Is the sim inserted correctly.
Can you manually select EE network under network settings.

Thanks

Re: New Sim won't make or receive calls

bristolian — Sat, 29 Jun 2024 15:13:29 GMT

The normal process here is for your new SIM to be supplied with a temporary number. On first connection to EE's network, the phone is fully functional and your PAC is then submitted. That will trigger port-in of your number on the following working day. Where are you in this process, and what exactly was due to happen on Thursday 27th?

@Jof345 wrote:

I can use WiFi

Do you mean your phone can connect to a broadband router? This has nothing to do with EE's mobile network, but should allow use of WiFi-calling. Is this enabled in your phone's settings?