topic Re: Re: Unable to make calls from IPhone in SIM cards & Porting

Re: Unable to make calls from IPhone

Koresh — Fri, 28 Jun 2024 18:49:29 GMT

Hi Christopher

i just port to EE network and I can’t make any calls

it keeps saying call failed and call ended

what can I do pls

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 06:17:29 GMT

Hi @Koresh.

Thanks for coming here.

When did your number port complete?

Are you connected to the EE network?

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:25:10 GMT

I got a text my switch is now complete yesterday

I switch my sim and that of my wife …one is working and the other isn’t working

I can’t take calls , call out and people can’t call me also …it says call ended

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 06:26:53 GMT

Thanks for confirming @Koresh.

What phone are you using?

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:27:32 GMT

iPhone

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 06:31:41 GMT

Does your number show correctly within your phone settings @Koresh?

This can be found by following these steps:

Settings > Phone > My Number.

Is this does not show correctly, could you please try updating to the correct number?

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:44:37 GMT

It’s showing my number

I could text but not calls

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 06:49:38 GMT

Thanks for checking @Koresh.

Have you tried restarting your phone since the number port completed?

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:51:14 GMT

Done that many times

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 06:52:03 GMT

I'd recommend giving us a call so our technical care team can look into this further for you @Koresh.

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:53:53 GMT

What number can I call on ?

Re: Re: Unable to make calls from IPhone

Koresh — Sat, 29 Jun 2024 06:56:37 GMT

because I’ve been calling the customer service and no one seems to pick calls

please what number can I call on ?

Re: Re: Unable to make calls from IPhone

Katie_B — Sat, 29 Jun 2024 07:16:41 GMT

Hi @Koresh.

150 from any EE mobile or 07953 966 150 from any landline or provider.

Katie

Re: Re: Unable to make calls from IPhone

Koresh — Mon, 01 Jul 2024 10:28:58 GMT

My number can’t even call any number

it keeps saying call ended

it can’t even call technical team

Re: Re: Unable to make calls from IPhone

James_B — Mon, 01 Jul 2024 11:45:37 GMT

Hi @Koresh,

Please call 07953 966 150 from an alternative phone so our Technical Support Team can take a look at this for you.

They'll be happy to help. 🙂

James