topic Re: eSim not working in SIM cards & Porting

eSim not working

Pharaoh101 — Wed, 26 Jun 2024 21:30:08 GMT

Hello.

I have just joined EE having switched from another Network Provider. I opted to keep my number and went through through whole process with my PAC number.

I chose to have an eSim and therefore do not have a physical sim card.

The eSim appears to be correctly installed, but I have no data and I cannot make or receive calls or texts.

I called EE directly and they tried to help, but the problem persists.

Please advise.

Re: eSim not working

bristolian — Wed, 26 Jun 2024 22:06:58 GMT

The normal process here is for your new SIM to be supplied with a temporary number. On first connection to EE's network, the phone is fully functional and your PAC is then submitted. That will trigger port-in of your number on the following working day.

Where are you in that process, and what day did you first put your SIM in a phone and connect it to EE's network? When did you request a conversion to eSIM?

Contacting EE CS was the best course of action, they have access to your individual account. What did they offer by means of assistance?

Re: eSim not working

Pharaoh101 — Fri, 28 Jun 2024 18:45:57 GMT

Hi, thanks for your reply. Nothing I tried worked, so I called EE up again and they were very helpful. The issue ended up being that the port-in of my number was unsuccessful on their end, there was some kind of block. All fixed now.

Re: eSim not working

Katie_B — Sat, 29 Jun 2024 06:22:35 GMT

Thanks for letting us know this is now working for you @Pharaoh101.

Katie