topic Re: Can't make calls in SIM cards & Porting

Can't make calls

lynnski1224 — Tue, 25 Jun 2024 12:58:34 GMT

I've just changed over from Plusnet and have kept my old number, this morning I received a text telling me that 'your existing number transfer is complete'. I've turned my phone on and off again but I still can't make calls or receive calls. When I try to make a call I get a voice telling me that I have dialled the wrong number even though it is stored in my phone and I have dialled it that way for years. Thank you for any help you can give me.

Re: Can't make calls

Chris_B — Tue, 25 Jun 2024 12:52:29 GMT

@lynnski1224 are you a new customer? are you on PAYG or contract? Does your phone show it’s connected to the EE network ? Are you porting a number over from a different network?

Re: Can't make calls

lynnski1224 — Tue, 25 Jun 2024 13:04:23 GMT

I am a new customer as of last week, I changed over from Plusnet. I'm on a 30-day contract. Yes, my phone says ee at the top. Yes, I ported over my old number from Plusnet

Re: Can't make calls

Leanne_T — Tue, 25 Jun 2024 13:31:46 GMT

Hi @lynnski1224

Thanks for coming to the community.

Is your other network SIM card still showing signal?

Can you send texts?

Leanne.

Re: Can't make calls

lynnski1224 — Tue, 25 Jun 2024 13:43:23 GMT

I've put my Plusnet sim in another phone and when I dial a number I just get beep beep beep, and when I try to text it says not delivered, it does show at the top of my phone Plusnet and the 3 curvy lines

. Also, I should have said my phone (iPhone SE 2020) still shows my temporary number and not my Plusnet number

Re: Can't make calls

Leanne_T — Tue, 25 Jun 2024 13:47:03 GMT

Thanks @lynnski1224

The number transfer can take up to midnight to fully complete, please keep restarting the phone and if this continues please give our mobile care guides a call from any other phone to get this looked into 🙂

Leanne.

Re: Can't make calls

lynnski1224 — Tue, 25 Jun 2024 13:51:25 GMT

Okay, I will do that, and thank you very much for your help.

Re: Can't make calls

Leanne_T — Tue, 25 Jun 2024 13:58:10 GMT

No problem at all @lynnski1224

Let me know how you get on.

Leanne 🙂

Re: Can't make calls

lynnski1224 — Tue, 25 Jun 2024 14:11:48 GMT

Okay, will do🙂