topic Re: Problem with transferring number in SIM cards & Porting

Problem with transferring number

RichardB11 — Tue, 25 Jun 2024 10:03:41 GMT

I ported my old number across when I joined EE and when I call people they see my old number - which is the one I want to keep. The problem is when I text people it shows up as the new temporary number that came with the SIM (not the number I want to use) ditto when I look at the phone about info: my number, that also shows the EE one despite several restarts. Can't understand it and don't know how to fix it

Re: Problem with transferring number

bristolian — Tue, 25 Jun 2024 11:17:33 GMT

Are you using Apple or Android?

Re: Problem with transferring number

RichardB11 — Tue, 25 Jun 2024 12:42:04 GMT

Android

Re: Problem with transferring number

bristolian — Tue, 25 Jun 2024 13:00:05 GMT

That rules out some of the foibles that Apple has!

The "about my phone" section is purely cosmetic, but if outgoing texts are showing the wrong number - there may be an issue with your SIM post port-in. Do texts to your ported-in number arrive OK?

You may need to contact EE CS to check everything is correctly updated on your account/SIM.

Re: Problem with transferring number

RichardB11 — Fri, 28 Jun 2024 13:42:52 GMT

In the end I called EE C.S. on 150 who were really helpful, patient, clear and concise (and no, I don't work for them!).

The issue turned out to be with my phone settings - Pixel 6a, specifically the messages app used for texts and then the phone settings itself. A very helpful chap called Tom talked me through how to change this and everything is now correctly showing up as the old/correct number. Happy days and a big thank you to EE C.S.

Re: Problem with transferring number

Leanne_T — Fri, 28 Jun 2024 13:53:13 GMT

Thanks very much for coming back and letting us know @RichardB11

Have a lovely weekend 🙂

Leanne.