topic Re: sim not working in SIM cards & Porting

sim not working

khan12345678 — Sat, 22 Jun 2024 13:45:54 GMT

hi my sim card is not working

Re: sim not working

James_B — Sun, 23 Jun 2024 07:07:03 GMT

Welcome to the EE Community, @khan12345678

What problems are you experiencing with your SIM?

Is it a pay as you go or pay monthly account?

Are you in the UK or roaming?

James

Re: sim not working

JamesBoag — Sun, 14 Jul 2024 18:55:12 GMT

Hi, my sim has stopped working, please help

Re: sim not working

Katie_B — Mon, 15 Jul 2024 06:15:25 GMT

Good morning @JamesBoag.

Are you connected to the EE network?

What happens when you try to make a call or text?

Katie

Re: sim not working

JamesBoag — Mon, 15 Jul 2024 10:22:32 GMT

A loyal (was) customer for more than 10 years, Sim card won't register on your network, and everytime I try to fix this
ee wants to send a text to the phone that can't connect to their network. I must say since merged with BT you really have gone down the Cellnet road, unusable and soon to be un used
Any actual help would be quite nice.

Re: sim not working

Katie_B — Mon, 15 Jul 2024 10:30:24 GMT

Hi @JamesBoag.

Are you able to test your SIM in another device?

When you are receiving a text is this for a PIN?

Have you tried a replacement SIM?

Katie

Re: sim not working

JamesBoag — Mon, 15 Jul 2024 10:45:35 GMT

Look all my phones all 4 of them are put of contract an hour ago you said you phone me in 15 minutes. You're billing me the full price for phones I already own. And tesco are less than 2 miles away. What would you do ?

Re: sim not working

JamesBoag — Mon, 15 Jul 2024 10:49:30 GMT

And no I'm not risking another phone possibly the worst advice I've ever receive. Can't you issue an esim for the phone in question as I say Tesco is 2 miles from me EE is a 70 mile round trip......

Re: sim not working

JamesBoag — Mon, 15 Jul 2024 10:53:46 GMT

Where on earth could I get a replacement sim ?

Re: sim not working

Katie_B — Mon, 15 Jul 2024 11:09:26 GMT

Hi @JamesBoag.

I am sorry to hear you have not yet received a call back.

Did you request a call back by calling 150?

If yes, please try selecting option two and waiting to connect to an agent.

You can get a replacement SIM by giving us a call, visiting your local EE Store or ordering online.

Katie.

Re: sim not working

JamesBoag — Mon, 15 Jul 2024 11:50:52 GMT

I still have a phone that you are over charging me for that won't connect to your network as the sim is malfunctioning
can you supply me an eSim for a samsung galaxy s21 5g Or will I just pop down to tesco and move all my phone (which are all out of contract ) some feedback would be appreciated or have you been fully indoctrinated into BT customer service bot farm ?

Re: sim not working

Katie_B — Mon, 15 Jul 2024 13:27:21 GMT

Hi @JamesBoag.

Here on the EE Community we have no account access and do not have the ability to provide you with a replacement QR code.

To order a replacement SIM please either log in to your EE account, visit your local EE Store with photo ID or give us a call.

Our customer care team can be contacted on 07953 966 150 from any landline or provider.

Katie