topic Re: New sim card undetectable in SIM cards & Porting

New sim card undetectable

Khalidab1974 — Mon, 17 Jun 2024 21:51:47 GMT

Hi ,

Can anyone help me please. I had a sim card replaced yesterday i kept the same number but it doesn't work my old sim card was canceled because i lost my phone andi had to ancel it . Do i need to activate it or wait more as it has been more than 24 hours now ?

Re: New sim card undetectable

James_B — Tue, 18 Jun 2024 06:49:48 GMT

Welcome to the EE Community, @Khalidab1974 🙂

What was the reason for replacing your SIM?

James

Re: New sim card undetectable

Khalidab1974 — Tue, 18 Jun 2024 12:50:04 GMT

I lost my phone and thwn i cancelled my old sim card because of security and now i replaced it by a new one . It been 2 days but still doesn't work. I know that i need to activate it but o can't call the company to help me with thw activation .
Thank you.

Sent from Outlook for Android<>

Re: New sim card undetectable

James_B — Tue, 18 Jun 2024 12:55:16 GMT

How did you order the SIM, @Khalidab1974?

Did our Customer Care Team order it when you called to report your phone lost?

James

Re: New sim card undetectable

Khalidab1974 — Wed, 19 Jun 2024 06:48:04 GMT

Yes i ordered it by phone and my husband went to the shop and get it.

Sent from Outlook for Android<>

Re: New sim card undetectable

Leanne_T — Wed, 19 Jun 2024 07:29:03 GMT

Thanks for coming back to us @Khalidab1974

What message shows on the phone you are using when you insert the EE SIM card?

Does any other SIM card work in the phone?

Leanne 🙂