topic Re: Esim - Iphone 13 pro max in SIM cards & Porting

Esim - Iphone 13 pro max

paulyd1 — Tue, 18 Jun 2024 12:17:16 GMT

Have been using Esim without issue now getting frequent missed calls due to no signal.

I have tried to delete the Esim and download a new one, but now i cant activate it as i cant receive the code.

Also unable to make calls.

Can anyone help

Re: Esim - Iphone 13 pro max

Chris_B — Tue, 18 Jun 2024 12:24:31 GMT

@paulyd1 Deleting an esim is not going to resolve a connection or signal issue. The eSIM is just a digit SIM card.
You should have tried a network reset on the device. You’ll now have to call customer services to help resolve the new issue you created aa they can activate the eSIM.

Re: Esim - Iphone 13 pro max

paulyd1 — Tue, 18 Jun 2024 12:26:37 GMT

Thanks Chris,

So I now have no option to call until i get home and use a landline as there is no chat option on the website?

Re: Esim - Iphone 13 pro max

Chris_B — Tue, 18 Jun 2024 12:30:02 GMT

@paulyd1 Live chat should be available via the EE app under help.

Re: Esim - Iphone 13 pro max

paulyd1 — Tue, 18 Jun 2024 12:32:31 GMT

tech support only available via phone

Re: Esim - Iphone 13 pro max

Leanne_T — Tue, 18 Jun 2024 14:54:46 GMT

Hi @paulyd1

Thanks for coming here.

You would need to call us or visit an EE Store with photo ID to get a replacement for the deleted eSIM.

Thanks 🙂

Leanne.