topic Not received Esim in SIM cards & Porting

Not received Esim

CharlesMLG — Tue, 18 Jun 2024 05:53:39 GMT

Signed up to a 50gb Pay monthly Sim only deal sunday 16th of June and requested an ESim rather than a physical thinking it would be quicker to get onto the EE network. Told I would receive a download QR code/link in a confirmation email but am yet to receive anything.

No communication via Twitter or Facebook and with no live chat I have resorted to the forum hopefully for some answers.

Re: Not received Esim

Leanne_T — Tue, 18 Jun 2024 09:32:54 GMT

Hi there @CharlesMLG

Thanks for coming to the community.

If you have not received an email with the eSIM, please give our sales team a call and they will check the order for you.

You can call us on 0800 956 6000 and the team will be happy to help.

Leanne.

Re: Not received Esim

CharlesMLG — Mon, 24 Jun 2024 19:54:05 GMT

So the only way I made contact was by complaining on twitter threatening to leave.

The Esim wasn't sorted on their side and I had to have a physical sim sent to me, that took a few days to arrive.

Then my number hadn't been ported over and was told last Friday it'll be ready today... well come today I get the message to restart my handset to complete the port and now I've got no connection at all.

I don't understand why the UKs best network hasn't got a live chat or a business whatsapp at least. They want you to call but how can you with no connection.

Re: Not received Esim

abbie_07 — Sat, 29 Nov 2025 15:05:29 GMT

Hey EE,

I was in the shop yesterday to get a phone but I also got an Esim with it and when I try n link the Esim to the phone it says I needed an email put the person I was talking yesterday (kat I think her name was) never mentioned an email I was wondering if you could help me

Re: Not received Esim

Chris_B — Sat, 29 Nov 2025 15:34:37 GMT

@abbie_07 This is a public forum not customer support. There is no account access from here and no one here knows who you are, You go back to the store to sort this or you call customer support.