topic eSIM in SIM cards & Porting

eSIM

billyrob — Mon, 17 Jun 2024 16:04:42 GMT

I've just started a 24-month contract with EE and selected to use the eSIM for my mobile data, I was told I would be given the QR code when receiving my Email confirmation of the order. I've received the email confirmation but no eSIM QR code. I can not ring up as I have no mobile number as I'm trying to transfer my mobile number to EE from Vodaphone.

please can someone help me with what I should do.

Re: eSIM

Schockwave — Mon, 17 Jun 2024 16:08:58 GMT

Hello @billyrob ,

Welcome to the community,

You first need to receive a physical SIM Card from EE before you can change ton an E-Sim, then you can request the QR Code for the E-Sim.

Re: eSIM

billyrob — Mon, 17 Jun 2024 16:15:56 GMT

Oh really. After I purchased I was presented with the screen with the QR code but I clicked it off by accident. When purchasing I also selected an eSIM card and not a SIM card so I'm unsure whether I will get a SIM card.

If I selected eSIM card at checkout, will I be send a SIM card and a eSIM card QR code?