topic Re: New SIM not working in SIM cards & Porting

New SIM not working

Rhona14 — Sat, 15 Jun 2024 13:38:51 GMT

Got a new SIM card today due to old one not working. Have inserted into phone 10 mins ago..still saying no network coverage. At a loss what to do now.

Re: New SIM not working

Katie_B — Sat, 15 Jun 2024 13:49:22 GMT

Hi @Rhona14.

Does this occur in multiple locations?

Have you tried your SIM in another device?

Katie

Re: New SIM not working

Rhona14 — Sat, 15 Jun 2024 17:08:17 GMT

No haven't tried SIM in another device. Just needing help on how to activate my SIM on an Oppo phone. This is a replacement SIM.

Re: New SIM not working

Rhona14 — Sat, 15 Jun 2024 17:09:26 GMT

Have no other way of contacting EE to discuss this. This has been going on for 6 weeks now.

Re: New SIM not working

Rhona14 — Sat, 15 Jun 2024 21:06:03 GMT

Re: New SIM not working

Katie_B — Sun, 16 Jun 2024 07:26:46 GMT

Good morning @Rhona14.

SIM cards can take up to 24 hours to activate.

Since your post have you got service?

Are you a pay monthly customer?

Katie