topic Re: 4G SIM CARD in SIM cards & Porting

4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 15:49:55 GMT

EE texted me about 3 weeks ago to inform me I had not used the phone for calls or texts and therefore my account would be closed. This was wrong as I had texted the previosu day. The problem appeared to be that I now needed a 4G simcard and they promsed to send one to arrive within 3 to 4 days. One week on it has not arrived.

Is this a normal delay?

Secondly can I go to an EE store and ask them to provide a new 4G simcard and transfer the blaance etc?

Re: 4G SIM CARD

XRaySpeX — Thu, 13 Jun 2024 15:55:40 GMT

@carrotmuseum2 : Are you on contract or PAYG?

If PAYG, perhaps your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: 4G SIM CARD

bristolian — Thu, 13 Jun 2024 16:14:43 GMT

To add to the reply already, what's the basis for saying that you needed a "4G SIM"? Was this what a CS agent told you?

All of EE's SIMs are multi-technology, none are specific to any "G"

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 18:18:39 GMT

I have an old phone on PAYG and only use it a few times a month. She said I was required to have a 4G sim and for me to instal it in a 4G phone. I have a 4G phone but no sim has rrived. It was all to do with 3G being knocked off soon. I had made a call and text about 5 days BEFORE the threatened cut off text was received. I am not on a contract, jst a simple PAYG customer. IT's all I need for a infrequent user.

If the sim does not arrive can I do all that at an EE shop?

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 18:20:21 GMT

My cuurent phone is still working.

I have an old phone on PAYG and only use it a few times a month. She said I was required to have a 4G sim and for me to instal it in a 4G phone. I now have a 4G phone but no sim has rrived. It was all to do with 3G being knocked off soon. I had made a call and text about 5 days BEFORE the threatened cut off text was received. I am not on a contract, just a simple PAYG customer. IT's all I need for a infrequent user. There is £9 credi on it.

If the sim does not arrive can I do all that at an EE shop?

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 18:21:33 GMT

If the sim does not arrive can I do all that at an EE shop?

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 18:25:08 GMT

None of that was mentioned to me. I am a low user, but do make calls at
least once a month. All I want is a new $G sim with my credit and number
to instal inot a new 4G phone. Can an EE shop do that for me?

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 18:27:49 GMT

Yes that's exactly what she told me. A foregin woman who was difficult to inderstand. All I want is a sim card to work in my new 4G and NOT be threatneed with closure. Do these people want to retain my business. Been a customer for many years. Will a EEE shop be able to sort this?

Re: 4G SIM CARD

XRaySpeX — Thu, 13 Jun 2024 18:28:55 GMT

You must have an EE 3G SIM, probably from being transferred from an old Orange or T-M plan & this msg is warning you that as the 3G network is being switched off that you need to get a 4G SIM.

Re: 4G SIM CARD

carrotmuseum2 — Thu, 13 Jun 2024 19:26:08 GMT

Yes and they would send one within 4 days. All I have to do is put it in
the new 4G phone and it will retain the credit balance.

Clearly the sim is late coming. What I ask is can I get the new 4G sim
from the EE shop and can they do the transfer of credit?

Re: 4G SIM CARD

XRaySpeX — Thu, 13 Jun 2024 20:58:31 GMT

PAYG credit is not refundable nor transferable.

Re: 4G SIM CARD

carrotmuseum2 — Fri, 14 Jun 2024 09:46:30 GMT

She told me they would send a new sim for the new phone, and that card
would have my existing number and credit. Was that incorrect?

Re: 4G SIM CARD

XRaySpeX — Fri, 14 Jun 2024 10:33:00 GMT

That sounds right!

Re: 4G SIM CARD

carrotmuseum2 — Fri, 14 Jun 2024 14:35:30 GMT

So how long should I wait for the card to arrive? it's over a week. Also,
back to my original question - Can I go to an EE store and ask them to do
it all.

Frankly I have lost faith in EE

Re: 4G SIM CARD

Christopher_G — Fri, 14 Jun 2024 14:41:50 GMT

The card should have arrived within four working days, @carrotmuseum2.

Yes, if you pop into the EE Store, they'll be able to provide you a replacement SIM card and get it all set up for you. You'll need some photo ID with you.

Chris