topic Upgrade - no sim card in SIM cards & Porting

Upgrade - no sim card

Pattyp — Thu, 13 Jun 2024 17:59:48 GMT

I’ve upgraded to a new handset and it’s got the same number as my old one.

so far, so good.

I worked my way through the set up process but when I tried a test call it didn’t work and I noticed a message on the screen saying NO SIM.

Do I move the sim from my old phone? I sort of assumed it would all be ready to use.

please help a dimwit.

Re: Upgrade - no sim card

Chris_B — Thu, 13 Jun 2024 20:45:29 GMT

@Pattyp Yes you can but your old sim the new device. Sims cards are not installed in devices you need to put them in it.

Re: Upgrade - no sim card

bristolian — Thu, 13 Jun 2024 22:31:30 GMT

A replacement SIM is often supplied with upgrade phones incase, for whatever reason, there's a problem with your current SIM or it doesn't fit a new phone.

If your existing SIM is working and fits your new phone, there's no need to unnecessarily replace it.