topic Re: Not Receiving Verfication Codes in SIM cards & Porting

Not Receiving Verfication Codes

Rayling77 — Mon, 25 Mar 2024 21:12:04 GMT

Hi, my number has today ported from O2 over to EE but I am not receiving verification codes via SMS but am receiving other messages. My EE sim is also able to take calls but it cannot receive calls from those on Vodafone.. please advise

Re: Not Receiving Verfication Codes

Rayling77 — Mon, 25 Mar 2024 21:19:31 GMT

Hi @MrJayface did you ever manage to sort this? I’m experiencing the same issues on two numbers after porting from o2. Any advice? Thanks

Re: Not Receiving Verfication Codes

bristolian — Mon, 25 Mar 2024 22:28:34 GMT

If you're not able to receive calls from VF on a ported-in O2 number, I doubt you'll be able to receive calls from any "off-net" user i.e. anyone other than EE.

This is a reliable sign of the porting-data not being fully completed by your donor network, but as you are an EE customer it is for EE-CS to resolve. If you have received a text message to confirm porting complete, you should report the issue to CS on 150.

If they are not able to resolve during the call, they should raise a case to support team.

Re: Not Receiving Verfication Codes

Acorn78 — Wed, 27 Mar 2024 08:53:43 GMT

I am having the same problem today. Porting over from 3. Unable to link product in my online account as verification texts don’t appear. Was able to receive them before I ported. Did you get it resolved?

Re: Not Receiving Verfication Codes

Gfstock — Wed, 27 Mar 2024 09:32:52 GMT

Same here. Needed for the same purpose - to set up My EE app. Ported over from VF yesterday.

Re: Not Receiving Verfication Codes

Rayling77 — Wed, 27 Mar 2024 09:57:04 GMT

Hi all, mine has been rectified on one line but not the other as of yet. It’s because the porting wasn’t done correctly so was only able to receive calls from within the EE network, once this was rectified I was then able to receive codes and calls. You’ll need to log a case with customer services. Hope this helps

Re: Not Receiving Verfication Codes

Sssumat — Thu, 13 Jun 2024 00:41:43 GMT

Me too! I just moved over from 3 mobile in the UK. Then needed to link my product with my ee account. When I have to enter my phone number (that I had from 3 originally now ported to ee) for a verification code, nothing comes through.
When I have to use my phone number for any verification code from Amazon, PlayStation or anything else… no codes go through whatsoever.

Re: Not Receiving Verfication Codes

Leanne_T — Thu, 13 Jun 2024 07:00:01 GMT

Hi @Sssumat

Thanks for coming to the community.

If you are not receiving OTP's please contact our tech guides on 150, and a guide will get this looked into for you.

Thanks 🙂

Leanne.

Re: Not Receiving Verfication Codes

Sssumat — Thu, 13 Jun 2024 13:58:08 GMT

Hi there!

Ive called and tried to reach out to the tech guides I was told to contact. I’ve visited the ee store and they’ve given me a sim replacement that holds the same number, I’m still not able to get OTP’s or any form of verification codes to my phone number from third party apps. I can’t even set up the EE app to link my sim contract cos I get verify with a code from EE themselves.

What do I do? Please help.

Re: Not Receiving Verfication Codes

Leanne_T — Thu, 13 Jun 2024 14:25:38 GMT

Hi @Sssumat

Thanks for coming back to me.

In this case, please call us again on 150 and the team can get this looked into further for you.

Leanne.