topic Re: Re: Phone not reading sim card in SIM cards & Porting

Re: Phone not reading sim card

GavEE — Wed, 12 Jun 2024 10:03:46 GMT

Hi, any tips on how it was sorted please? Mine is now doing the same. Had the SIM since about 2021 but it's regularly disconnecting from the network. I have tried cleaning it carefully, also changed the network settings to manually connect to EE but no luck. My main problem is that I cannot access the account to order a new SIM as it is paid for by my previous company and they made me redundant! Still got a while left on the contract so I want to se it of course 🙂

Re: Re: Phone not reading sim card

bristolian — Wed, 12 Jun 2024 10:11:02 GMT

The post you'd replied to was over 2 years old, yours has been moved to a new thread.

Can you explain what you mean by "regularly disconnecting from the network"? Is the account in your name?

Re: Re: Phone not reading sim card

GavEE — Wed, 12 Jun 2024 11:39:36 GMT

Hi, it was constantly telling me there was no SIM inserted then finding the network again. I think I have resolved it by converting it to an E-Sim while it was connected but not sure yet

Re: Re: Phone not reading sim card

GavEE — Wed, 12 Jun 2024 12:33:12 GMT

No unfortunately, it didn't fix anything. I am hoping I can move to the other SIM port but my phone doesn't seem to let me do it

Re: Re: Phone not reading sim card

Leanne_T — Wed, 12 Jun 2024 13:56:38 GMT

Hi @GavEE

Do you have signal on the device since you transferred to the eSIM?

Leanne 🙂

Re: Re: Phone not reading sim card

GavEE — Wed, 12 Jun 2024 19:11:45 GMT

Hi Leanne_T,

I stuck a piece of masking tape under the sim to make it a bit thicker and it seems to have worked so far. I think the reader inside the phone was the issue in the end.

Thanks

Re: Re: Phone not reading sim card

Leanne_T — Thu, 13 Jun 2024 07:36:03 GMT

Thanks for coming back and letting me know @GavEE

Leanne 🙂