topic Re: new sim no mobile network in SIM cards & Porting

new sim no mobile network

teraculum — Tue, 11 Jun 2024 12:31:30 GMT

Hi,
I ordered new EE sim, and I wanted to keep my old number (giff gaff), completed all the steps sent the PAC number.
Received today new ee sim, but there is no signal in it. is that normal??
Do I need to wait 24hour for activation? so the whole transfer is completed? so far giff gaff number is still active.

Many Thanks

Re: new sim no mobile network

Leanne_T — Tue, 11 Jun 2024 14:51:36 GMT

Hi @teraculum

Thanks for coming here.

The SIM card should register once installed in an EE or unlocked device.

Could you try restarting the phone and see if an EE signal shows?

Leanne 🙂

Re: new sim no mobile network

teraculum — Tue, 11 Jun 2024 15:17:29 GMT

hi Leanne,
I restarted the phone and still no signal. I called the number provided with the sim and its stated that i dialled incorrect number.
Where the signal bar is its only shows ! and EE emergency Calls only, so not sure if there is any way to activate that sim or I need another sim card.

Re: new sim no mobile network

James_B — Tue, 11 Jun 2024 16:24:10 GMT

Is your phone locked to another network, @teraculum?

Are you in the UK?

Is it a pay as you go or pay monthly SIM?

James

Re: new sim no mobile network

teraculum — Tue, 11 Jun 2024 15:59:20 GMT

yes in UK.

Its pay as you go with subscription.
My phone is not locked to any network.

Its dual sim moto g23, i swapped around the sim slots and the giff gaff sim works perfectly in both slots, where EE dont.

Re: new sim no mobile network

James_B — Tue, 11 Jun 2024 16:24:46 GMT

Have you topped up to purchase your pack, @teraculum?

James

Re: new sim no mobile network

teraculum — Tue, 11 Jun 2024 16:56:01 GMT

I bought £10 subscription pack with sim, and I opted to keep my number.

new sim arrived today, I popped it in and its not working. So i dont know if i need to wait for the activation or what?is the sim faulty?

Re: new sim no mobile network

James_B — Tue, 11 Jun 2024 17:08:42 GMT

Hi @teraculum,

It can take up to 24 hours for your SIM to activate, although it's usually much quicker.

If it still isn't working tomorrow, please get in touch with Customer Care on 07953 966 150.

Thanks 🙂

James

Re: new sim no mobile network

teraculum — Tue, 11 Jun 2024 17:19:55 GMT

ok thank you
hope it will work tomorrow

Re: new sim no mobile network

James_B — Tue, 11 Jun 2024 17:35:21 GMT

No problem, @teraculum 🙂

James