topic eSIM download in SIM cards & Porting

eSIM download

Dariia — Mon, 10 Jun 2024 14:17:12 GMT

Was contract applied and nothing happened no eSIM as says on email download and no one answer I would like to cancel all because EE is to silent help for me thx

Re: eSIM download

James_B — Mon, 10 Jun 2024 17:21:21 GMT

Hi @Dariia,

What problems are you experiencing with your eSIM download?

James

Re: eSIM download

Yuv_Raj01 — Sat, 19 Oct 2024 07:01:08 GMT

How to download e sim of physical sim which i am using ?

Re: eSIM download

Alex_H — Sat, 19 Oct 2024 13:23:45 GMT

Hello @Yuv_Raj01,

Welcome to the EE Community

You can download and activate an eSIM via your EE online account, go to Profile > Settings and permissions > Device and SIM > Replace my SIM/eSIM.

You can find the different instructions for each type of phone and full information on our eSIM help page here Set up and use an eSIM | Mobile Help | EE

Alex

Re: eSIM download

Chris_B — Sat, 19 Oct 2024 13:49:12 GMT

@Yuv_Raj01 for what device? And you need to be a contract customer to make use of the eSIM isn’t not available to PAYG customers.