topic Re: Moved to EE and activated new sim but no data in SIM cards & Porting

Moved to EE and activated new sim but no data

jessdw13x — Sun, 09 Jun 2024 19:59:09 GMT

Hello,

I have moved to EE from Plusnet and downloaded my e sim (on 5/06/24). I have restarted my phone several times since, my data has not activated yet and i cannot make or receive calls. I really want to get this sorted as it is really inconvenient!

Thanks!

Re: Moved to EE and activated new sim but no data

Rky — Sun, 09 Jun 2024 20:01:18 GMT

Are you able to dial 150 please?

Re: Moved to EE and activated new sim but no data

jessdw13x — Sun, 09 Jun 2024 20:02:36 GMT

Hello,

I have tried to call 150 and that doesn’t work. Every time i dial any number it says ‘i have dialled an incorrect number’

Re: Moved to EE and activated new sim but no data

Rky — Sun, 09 Jun 2024 20:12:50 GMT

Is the number transfer done fully or in progress? Once your plusnet will lost all signal then EE sim can be inserted and start working.

Re: Moved to EE and activated new sim but no data

jessdw13x — Sun, 09 Jun 2024 20:16:18 GMT

Hi,

my plusnet has lost all signal but data has not kicked in yet, plusnet shut down on friday so i expected it to work yesterday or today but nothing.

Re: Moved to EE and activated new sim but no data

Den123 — Sun, 09 Jun 2024 20:49:47 GMT

@jessdw13x I think it’s because of weekend number only transfers Monday to Friday so if transfered in it will be ever tommorw or Tuesday hope that’s helps

Re: Moved to EE and activated new sim but no data

Rky — Sun, 09 Jun 2024 21:09:18 GMT

Once plusnet network is fully gone that means transfer is done, transfer happens Monday to Friday.

Once plusnet network is gone please insert EE sim and restart the phone. As you mentioned you are on eSIM so no insert is needed but you can turn off and on the line.

Please send sms to 150 as text

NUMBER

to know if your permanent number is moved in or still it is temp EE number

Once number is changed then update your number in settings too if you are on iPhone, if not then please ignore this my number change step.

Re: Moved to EE and activated new sim but no data

bristolian — Mon, 10 Jun 2024 08:04:29 GMT

When you first activate your EE SIM it will get a temporary number until the port-in process is complete, which is the working day after submission.

When did you first activate your EE SIM? And have you received a text to your EE line confirming port-in complete?

Re: Moved to EE and activated new sim but no data

jessdw13x — Mon, 10 Jun 2024 10:28:24 GMT

hello

i activated my e sim on wednesday 5th june and i had a message to say that the switch has completed on the same day

Re: Moved to EE and activated new sim but no data

Christopher_G — Mon, 10 Jun 2024 12:26:53 GMT

Hi @jessdw13x

Have you tried restarting your phone today, to see if the changes take effect?

Chris

Re: Moved to EE and activated new sim but no data

jessdw13x — Mon, 10 Jun 2024 15:25:49 GMT

Thanks all for your suggestions, i went directly to EE via phone and it was a network issue with them and i’ve resolved this through a network reset.

Re: Moved to EE and activated new sim but no data

James_B — Mon, 10 Jun 2024 16:26:28 GMT

Thanks for the update, @jessdw13x 🙂

James