topic Re: Sim card order in SIM cards & Porting

Sim card order

nath_mones — Fri, 07 Jun 2024 10:51:12 GMT

Hi,

I ordered a new sim card from EE on the 30th of May and was sent an email saying the order was being processed and dispatched and was told they will send me a text regarding delivery update, the problem is i no longer have a working phone number so can't receive these updates. is there anyway i can get an update on my order? can't they just send me an email about it?

Thanks

Re: Sim card order

Leanne_T — Fri, 07 Jun 2024 13:21:40 GMT

Hi there @nath_mones

Thanks for coming here.

SIM Orders are sent by Royal Mail and will usually be delivered within 2-5 working days.

If you have not received the SIM card, please call our sales team on 0800 956 6000 and they can check this for you.

Thanks 🙂

Leanne.

Re: Sim card order

nath_mones — Mon, 10 Jun 2024 11:14:56 GMT

called them but was no help at all

Re: Sim card order

Leanne_T — Mon, 10 Jun 2024 11:24:51 GMT

Hi there @nath_mones

What did the guide advise when you called?

Has the SIM card been dispatched?

Leanne.