topic eSIM reactivation - Apple Watch Ultra in SIM cards & Porting

eSIM reactivation - Apple Watch Ultra

d_a_n1979 — Sat, 08 Jun 2024 13:16:18 GMT

Sorry if this is in the wrong section / is a stupid question...

My AWU stopped working the other day; under warranty so sent back to Apple

However I had to deregister the eSIM before I sent it, which is what I've done

When I get the AWU back from Apple; do I just restart the phone/set it up as normal and then reconnect to the EE eSIM connection; or will I need someone at EE to reactivate this for me?

Thanks

Re: eSIM reactivation - Apple Watch Ultra

Katie_B — Sun, 09 Jun 2024 12:08:08 GMT

Hello @d_a_n1979.

You should be provided the option to add your tariff when setting up your new Apple Watch.

If this does not show, please give us a call.

Katie

Re: eSIM reactivation - Apple Watch Ultra

d_a_n1979 — Sun, 09 Jun 2024 12:29:03 GMT

Super; thank you

Should get it back tomorrow or Tuesday; will see how I get on

Re: eSIM reactivation - Apple Watch Ultra

Katie_B — Sun, 09 Jun 2024 12:57:37 GMT

No worries @d_a_n1979.

Drop us a message if you have any other questions.

Katie 🙂