topic Re: Newbie what happens next in SIM cards & Porting

Newbie what happens next

LordCarl24 — Thu, 06 Jun 2024 16:02:43 GMT

Today I signed up to EE sim o ly amd asked for an E Sim. Order complete and received an email to say complete. Another email to say direct debit has been set up.

What happens next? I included my PAC code and signed up to the EE app. But cant seem to find this E Sim anywhere. Does that come later on in another email?

Re: Newbie what happens next

Leanne_T — Thu, 06 Jun 2024 17:35:10 GMT

Hi @LordCarl24

Thanks for coming to the community.

Were you provided a temporary EE number to register for an EE account via email?

Leanne.

Re: Newbie what happens next

LordCarl24 — Thu, 06 Jun 2024 17:56:16 GMT

No. I'm on O2 and come to EE. Opted to keep my number

Re: Newbie what happens next

Leanne_T — Thu, 06 Jun 2024 17:59:54 GMT

Thanks @LordCarl24

You would still be provided with an EE temporary number until the number transfers.

Have you checked your junk/spam folders for an email with the QR code for the eSIM?

Leanne.

Re: Newbie what happens next

LordCarl24 — Thu, 06 Jun 2024 18:25:02 GMT

Yes. I've received nothing like that

Re: Newbie what happens next

James_B — Fri, 07 Jun 2024 07:06:50 GMT

Hi @LordCarl24,

Have you received your email yet?

If not, please get in touch on 07953 966 150 so a member of the team can help.

James

Re: Newbie what happens next

LordCarl24 — Fri, 07 Jun 2024 09:15:51 GMT

I called and didn't get much help. I'm still not sure what happens.

I've had no email for an E Sim. The advisor gave me a temporary number, but I'm unsure what that's for? How to a download and activate an E Sim if I've not had an email with it?

Re: Newbie what happens next

James_B — Fri, 07 Jun 2024 11:13:30 GMT

Hi @LordCarl24,

Our Customer Care Team will be able to advise you of the next steps if you get in touch on 07953 966 150.

James