topic Re: Esim activation in SIM cards & Porting

Esim activation

Erykapayton — Thu, 06 Jun 2024 21:52:08 GMT

Hi, i recently damaged my phone and i am trying to set up a new phone but i do not have a physical sim card and to activate my esim which i used on my last phone it is trying to text my number which i dont have access to.

can someone please help me out as soon as possible as i need my phone to be accessable for my work

Re: Esim activation

Chris_B — Fri, 07 Jun 2024 05:20:54 GMT

@Erykapayton You need to call customer services and ask them to activate the eSIM on your new device.

Re: Esim activation

Mark-74 — Mon, 29 Jul 2024 10:52:07 GMT

Same issue as it says it wants to send me a text to activate sim but the sim stopped working hence I need a new one and when i call 150 i go in loops and can talk to a physical person and it checks the line I am calling on.

Re: Esim activation

Leanne_T — Mon, 29 Jul 2024 13:56:01 GMT

Hi @Mark-74

Thanks for coming here 🙂

If the SIM has stopped working, please call our tech guides on 0800 956 6000 and the team will get this sorted for you.

Leanne.