topic Re: STAC QUERY in SIM cards & Porting

STAC QUERY

AM141 — Thu, 06 Jun 2024 07:26:42 GMT

Hello was wondering if I would be able to get advice.

ive just recently joined EE from another network and I used a STAC code as I wanted to change my number. It’s been a few days now and on my old phone I’m still contracted with my old network which I thought the STAC was supposed to cancel for me?

just worrying as I don’t want to have to pay for both phones

any advice would be appreciated, thank you 🙂

Re: STAC QUERY

Chris_B — Thu, 06 Jun 2024 07:33:10 GMT

@AM141 Just call your old network and give notice to terminate. This should have happened within 24 hours of you giving EE the STAC.

Re: STAC QUERY

AM141 — Thu, 06 Jun 2024 08:16:32 GMT

Thank you! I have just disconnected from my previous network myself and they said once this is completed my old number will be lost 🙂