topic Re: Need PUK code unblock phone in SIM cards & Porting

Need PUK code unblock phone

Mightyred80 — Fri, 15 Mar 2024 11:27:50 GMT

Hi I am trying to set up an old mobile phone for my daughter but it was locked. I got the IMEI number and entered it into the unlock device section of the EE website. I was then given a code to unlock the phone but this did not work. Unfortunately I did this too many times and now I am getting a message "sim network pin blocked. Enter sum network puk". I tried to ring EE but no option to actually speak to a member of staff. I don't have an EE account so can't get the puk from my account.

Any ideas?

Thanks in advance

Phil

Re: Need PUK code unblock phone

Chris_B — Fri, 15 Mar 2024 13:31:07 GMT

@Mightyred80 Entering the device unlock code does not block a Sim card that only happens when you enter the wrong sim pin too many times.

A PUK code isn’t to unlock a phone it’s to unblock a sim.

what device is it ?

Re: Need PUK code unblock phone

Mightyred80 — Fri, 15 Mar 2024 15:09:01 GMT

Hi Chris

It's a Samsung Galaxy J3.

Kind regards

Phil

Re: Need PUK code unblock phone

Leanne_T — Fri, 15 Mar 2024 16:00:31 GMT

Hi @Mightyred80

Could you try using the last 8 numbers of your unlocking code and see if this takes you to the next screen, if so, then try and enter the first 8 digits of the unlock code.

Does this work for you?

Leanne.

Re: Need PUK code unblock phone

Mightyred80 — Fri, 15 Mar 2024 16:03:13 GMT

Leanne you are a superstar.

Thank you very much for that amazing help!

Re: Need PUK code unblock phone

Leanne_T — Fri, 15 Mar 2024 16:04:11 GMT

You're very welcome @Mightyred80

Glad I could help.

Have a lovely weekend.

Leanne.

Re: Need PUK code unblock phone

RogerDarlington — Wed, 05 Jun 2024 01:24:15 GMT

A Samsung a02 need puk

Re: Need PUK code unblock phone

Christopher_G — Wed, 05 Jun 2024 06:43:34 GMT

Hi @RogerDarlington

If you log into your EE Online account and go to Plans & Subscriptions, scroll down to Phones and devices and you'll see your PUK code there.

Chris