eSIM

Kacielise0304 — Tue, 04 Jun 2024 15:55:13 GMT

I’ve just today cancelled my contract with another company and signed up with ee- using this new eSIM. To note: I am keeping my number which says it will be transferred over when my eSIM is activated. I received an email informing me of how to activate my eSIM, Which it said to register an account and to use my temporary number when prompted for a number. I registered my account but was not asked for a mobile number. I went to add it as my contact number to see if that would work, but needed a passcoade which i obviously can’t get as the number is not yet set up. It’s driving me crazy! I’ve tried calling but line is always busy… does anyone have a solution? Thankyou in advance

Re: eSIM

Chris_B — Tue, 04 Jun 2024 16:23:49 GMT

@Kacielise0304 When the eSIM is activated you’ll get a temporary number once you have this your number will be migrated over to your eSIM. It takes up to 24 hours to migrate a number so don’t expect it straight the way. Until your eSIM is activated you can’t do anything yet as you have no number. Try restarting the device a few times as it helps . Failing this not activating you’ll have to call customer services. There is no perfect time to call customer services so it’s a case of just waiting on hold.

topic Re: eSIM in SIM cards & Porting

eSIM

Re: eSIM