topic Unable to get PAC code in SIM cards & Porting

Unable to get PAC code

tywk0311 — Mon, 03 Jun 2024 13:39:12 GMT

I’m trying to get my PAC code by sending PAC to 65075 but received this message multiple times

“Hi from EE. Sorry , due to your account status for 07xxxxxxxxx(my number) we are not able to process your request. Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAC. Find out more at ee.co.uk/leavingus Thanks”

I tried the Leaving EE page also, but continuously receiving the following message:

“This service isn’t working right now

We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent.”

Can someone kindly help please?

Re: Unable to get PAC code

XRaySpeX — Mon, 03 Jun 2024 13:43:36 GMT

@tywk0311 : You must have more than 1 no. on your MyEE a/c. In that case you can't use the text method for getting a PAC but must call CS for it.

Re: Unable to get PAC code

Chris_B — Mon, 03 Jun 2024 13:47:50 GMT

@tywk0311 If you only have the one line on your account do you any out standing bills. Your account obviously has some sort of issue so calling is your only option.

Re: Unable to get PAC code

tywk0311 — Mon, 03 Jun 2024 14:04:10 GMT

I have called and reported this issue on April, and the person over the phone said it will be solved by tomorrow, but clearly it hasn’t been solved.

Re: Unable to get PAC code

tywk0311 — Mon, 03 Jun 2024 14:11:54 GMT

I have one number only. I have called and reported this issue on April, and the person over the phone said it will be solved by tomorrow, but clearly it hasn’t been solved till now

Re: Unable to get PAC code

Leanne_T — Mon, 03 Jun 2024 15:19:32 GMT

Hi there @tywk0311

I am sorry to hear this, please try calling us again and our mobile guides will get this looked into for you and help you with the PAC.

Leanne.