topic Re: My physical sim telephone number does not match my esim number in SIM cards & Porting

My physical sim telephone number does not match my esim number

aderojubalogun — Sun, 02 Jun 2024 21:08:57 GMT

I need to convert my physical sim telephone number to esim on an iPhone 13 Pro Max. When I click on the "convert to esim" function under mobile services, I noticed that my esim number is different from my physical sim number. When I call the esim telephone number, it says switched off. How do I change the esim number to my actual sim number before then converting my actual sim to esim?

Re: My physical sim telephone number does not match my esim number

Northerner — Sun, 02 Jun 2024 21:13:05 GMT

Hi @aderojubalogun

Have you recently ported your number over to EE.

Thanks

Re: My physical sim telephone number does not match my esim number

aderojubalogun — Sun, 02 Jun 2024 22:05:25 GMT

I think I ported it about a year and a half ago

Re: My physical sim telephone number does not match my esim number

Katie_B — Mon, 03 Jun 2024 07:41:55 GMT

Hi @aderojubalogun.

If you continue to see a different number please give us a call on 150.

Katie