topic Re: PUK code in SIM cards & Porting

PUK code

Lynne66metcalf — Fri, 31 May 2024 18:30:05 GMT

my sim has been blocked and I need a PUK code, the info does not match up with what’s on my ee account and of course I can’t call ee, my partner has tried ringing off his phone but still no help, any idea how to get a code

Re: PUK code

XRaySpeX — Fri, 31 May 2024 19:13:24 GMT

@Lynne66metcalf : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: PUK code

Lynne66metcalf — Sat, 01 Jun 2024 07:03:30 GMT

When logged in it isn’t laid out that way, just home , shop help and sales, very frustrating

Re: PUK code

Christopher_G — Sat, 01 Jun 2024 09:23:05 GMT

Could you try following this link directly to the plans and subscriptions page please, @Lynne66metcalf? Log in, scroll down to the Phones and devices section and it should be there.

Chris

Re: PUK code

Lynne66metcalf — Sat, 01 Jun 2024 09:51:17 GMT

It does not take me to a plans and subscriptions page,

Re: PUK code

Christopher_G — Sat, 01 Jun 2024 09:52:41 GMT

OK, thanks for trying, @Lynne66metcalf

I recommend speaking with our Mobile Care team. They'll be able to give you the PUK code and make sure your account is set up correctly so that you can manage it going forward.
Chris

Re: PUK code

Lynne66metcalf — Sat, 01 Jun 2024 11:59:40 GMT

Thank you all sorted now

Re: PUK code

Ad117 — Thu, 12 Sep 2024 02:44:18 GMT

Hi I need put code

Re: PUK code

XRaySpeX — Thu, 12 Sep 2024 04:05:03 GMT

@Ad117 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.