topic Re: Replacement sim in SIM cards & Porting

Replacement sim

Greg365 — Fri, 31 May 2024 21:04:48 GMT

I returned from abroad and discovered the sim has gone. So I ordered a new one. It arrived, I put it in as instructed bit it won't connect to the network.

Re: Replacement sim

Greg365 — Fri, 31 May 2024 20:54:33 GMT

The sim arrived (the last one was removed and lost) and I put it in but nothing.

Re: Replacement sim

XRaySpeX — Fri, 31 May 2024 21:11:56 GMT

@Greg365 : Are you on contract or PAYG?

How long were you away from UK? Did you not use your SIM during that time?

Re: Replacement sim

Greg365 — Fri, 31 May 2024 21:44:09 GMT

Hi. I was away 3 days in a non EU country. Faroe Isles. I ordered the
replacement. Its in and detected just not connected.

Re: Replacement sim

Christopher_G — Sat, 01 Jun 2024 06:34:59 GMT

Hi @Greg365

Welcome to the community.

Could you try restarting your phone this morning please? Has the SIM activated?

Chris

Re: Replacement sim

Greg365 — Sat, 01 Jun 2024 07:59:07 GMT

No joy. Thanks though.

Re: Replacement sim

broadbandcat — Sat, 01 Jun 2024 08:09:16 GMT

Hi, I’ve had similar problem. Took sim into ee store and they replaced and activated it . Worked fine . Good luck

Re: Replacement sim

Greg365 — Sat, 01 Jun 2024 08:14:07 GMT

Oh. Sounds like I'll be heading there too. Will combine with overdue upgrade
Cheers