topic Re: Newly joined EE from BT on 23/05/2024. Very Disappointed in SIM cards & Porting

Newly joined EE from BT on 23/05/2024. Very Disappointed

Karenlesley1960 — Mon, 27 May 2024 09:48:25 GMT

Left with no working mobile, cut off directly despite having agreed to a transfer of service at a later date. After hours on the phone was told that I should purchase a pay as you go sim until my EE sim arrived which I did. The EE sim arrived the following day. Attempted to follow registration instructions as requested. Inserted my new EE sim and spent another long series of protracted telephone calls to no avail. So far I have spoken to 4 different advisers and have now been informed that my porting code was being held in a queue by BT. I was assured by BT that I could maintain my original mobile number and this would be an automatic transfer. During one conversation EE accepted liability for the failure and offered to credit my account to the value of £20. Not a good experience and I remain extremely disappointed.

Re: Newly joined EE from BT on 23/05/2024. Very Disappointed

Karenlesley1960 — Mon, 27 May 2024 10:08:09 GMT

I am experiencing a very similar and frustrating situation. It would appear to me that whatever joined up service they claim to use is completely broken.

Re: Newly joined EE from BT on 23/05/2024. Very Disappointed

bristolian — Mon, 27 May 2024 14:21:20 GMT

Something not right about this. When a PAC is given to the recipient network, it should be ported in a working day later when that network requests it.

The convenience of the donor network should not be a factor.

Re: Newly joined EE from BT on 23/05/2024. Very Disappointed

Leanne_T — Wed, 29 May 2024 13:08:59 GMT

Hi @Karenlesley1960

I am very sorry to hear of your experience when transferring to EE.

Have you been advised when the number will transfer?

Has the BT SIM card been disconnected?

Speak soon.

Leanne.

Re: Newly joined EE from BT on 23/05/2024. Very Disappointed

Karenlesley1960 — Sat, 01 Jun 2024 07:06:09 GMT

Hi Leanne,
Thank you for your kind help. I spoke with a very helpful advisor who contacted BT and asked them to reactivate the BT Sim in order to facilitate the porting of my numbers over to EE. She explained that the process could take up to 2 days. Today is day 2. I have not been informed of my current status and hopefully will receive a response later today. Ever the optometrist,I live in hope
Kindest regards
John

Sent from my iPhone