topic PAC code in SIM cards & Porting

PAC code

ksuts85 — Fri, 31 May 2024 14:26:00 GMT

I requested to cancel my contract and for a pac code. It seems I have been disconnected already without being given time to transfer my number over and unable to use my current phone. My online account isn’t showing I have any current plans with ee but my contract also wasn’t due to end until the middle of June. I’m a bit stuck as to what to do. Any help would be much appreciated!

Re: PAC code

XRaySpeX — Fri, 31 May 2024 14:30:37 GMT

You don't both cancel & ask for PAC at same time. It's 1 or t'other! If you are still within your 30-day notice period you could try & call CS to cancel your cancellation.

Re: PAC code

ksuts85 — Fri, 31 May 2024 14:43:17 GMT

Through the website I clicked on the link to say I wanted to cancel and take my number elsewhere. I had a text with my pac code and in the same message telling me how much would be added to my final bill. I do not understand why I have been disconnected straight away.

Re: PAC code

ksuts85 — Fri, 31 May 2024 15:33:42 GMT

I haven’t had any signal either and put it down to me cancelling my contract (although didn’t think it would disconnect straight away)

Re: PAC code

Leanne_T — Fri, 31 May 2024 15:48:12 GMT

Hi @ksuts85

I am very sorry to hear this has happened.

To get the account looked into, please call us on 0800 956 6000 from any other phone and the team will be happy to help.

Leanne.