topic Re: Reactive eSIM in SIM cards & Porting

Reactive eSIM

Shadowcyber — Thu, 30 May 2024 17:04:31 GMT

Hello, so I am outside the uk rn and I accidentally deleted my eSIM and now it says it is inactive and I need to use my eSIM really badly right now, is there a way to reactive it?

Re: Reactive eSIM

Schockwave — Thu, 30 May 2024 19:50:35 GMT

Hello @Shadowcyber ,

Welcome to the communitty,

You will have to wait until you return to the UK to get your ESim back, as it would need to be activated in the UK before you can use it, you are on foreign soil, so no way will it work until you return here.

Re: Reactive eSIM

Shadowcyber — Thu, 30 May 2024 20:32:32 GMT

So as soon as I get back to the uk it auto activates?

Re: Reactive eSIM

Katie_B — Fri, 31 May 2024 07:13:21 GMT

Hi @Shadowcyber.

Your SIM should auto activate, if this does not a replacement can be provided.

Katie 🙂

Re: Reactive eSIM

Chris_B — Fri, 31 May 2024 07:17:32 GMT

@Shadowcyber If you deleted the eSIM you’ll have to call customer service to get it reactivated when you’re back in the UK. It can’t just reactivate on its own as the device doesn’t know you want it activated and EE don’t know you want it activated until you ask them to do so.

Re: Reactive eSIM

Shadowcyber — Fri, 31 May 2024 08:24:14 GMT

So if I go to the UK will it auto activate if I tell ee I want it to activate?

Re: Reactive eSIM

Leanne_T — Fri, 31 May 2024 10:02:07 GMT

Morning @Shadowcyber

Thanks for coming back to us.

If you have deleted the eSIM you would need to request a replacement SIM card or eSIM by calling us or visiting an EE Store with photo ID, when you're back in the UK.

Leanne.