topic Re: LEAVING EE in SIM cards & Porting

LEAVING EE

ELISABETHSMITH — Thu, 30 May 2024 09:03:29 GMT

I HAVE LEFT EE BUT MY SIM CARD IS STILL WORKING, WHY IS THIS

Leanne_T — Thu, 30 May 2024 10:59:48 GMT

Thanks for coming here.

When did you request to cancel the account?

Did you get a PAC or transfer to pay as you go?

Thanks 🙂

Leanne.

ELISABETHSMITH — Thu, 30 May 2024 11:52:01 GMT

Hi Leanne

I got a PAC code on Wednesday, and my new account with another provider is all up and running now.

When I put the old EE sim in my phone, I am still receiving texts

Leanne_T — Thu, 30 May 2024 11:59:27 GMT

When did the number transfer?

What model phone are you using?

Leanne.

ELISABETHSMITH — Thu, 30 May 2024 12:05:28 GMT

It transferred yesterday.

My phone is a Galaxy A13

Leanne_T — Thu, 30 May 2024 12:11:23 GMT

I would suggest speaking to your new network to check the number transfer has fully completed for you.

Leanne.

ELISABETHSMITH — Thu, 30 May 2024 12:13:35 GMT

It transferred yesterday.

The phone is a Galaxy A13

Leanne_T — Thu, 30 May 2024 12:21:45 GMT

Please give your new network a call to get this looked into, they can check the number transfer and contact our porting team if needed.

Leanne.

ELISABETHSMITH — Thu, 30 May 2024 13:55:55 GMT

I spoke to them yesterday, everything has transferred and my new bundle has been activated

Leanne_T — Thu, 30 May 2024 14:09:19 GMT

You would need to contact them if you are still getting texts to the old EE SIM card and they will get this looked into for you.

Leanne.