Failed attempt to switch mobile from BT to EE

X2galaxy — Mon, 27 May 2024 09:57:01 GMT

Hi everyone,

I desperately need your wisdom. I'm a BT Mobile customer, and I've been paying £35 per month for several years for unlimited calls and texts and 100 GB of data. Recently, I decided to move abroad but didn't want to lose my UK number. Before I left, I called BT customer service and was advised to switch to a cheaper plan with EE. They texted me a PAC code and sent me an EE SIM.

However, my number was not switched. I visited an EE store and asked for assistance, where I was given another EE SIM. That was my last day in the UK. A week has passed, and now I'm on the other side of the world with my BT number still active and working, and two different EE numbers, both on two-year contracts (one for £7 per month and the other for £9 per month). My old number still hasn't been switched, and I'm feeling confused and desperate.

Could you please share your ideas and help me out of this situation?

Many thanks

Re: Failed attempt to switch mobile from BT to EE

Leanne_T — Mon, 27 May 2024 14:23:30 GMT

Hi @X2galaxy

Thanks for coming to the community.

If you give us a call on 150 or +44 (0)7953 966 150, our mobile guides will get the number transfer looked into for you.

Thanks 🙂

Leanne.

topic Re: Failed attempt to switch mobile from BT to EE in SIM cards & Porting

Failed attempt to switch mobile from BT to EE

Re: Failed attempt to switch mobile from BT to EE