topic Change only sim plan in SIM cards & Porting

Change only sim plan

kris_krisss — Sun, 26 May 2024 17:19:33 GMT

Hello
I made a big mistake and purchased a SIM-only plan for 24 months with a great deal yesterday. I only got the SIM and nothing else. Can I change the plan to another one or is it already too late? I don't need unlimited for 24 months; I want a cheaper plan.

Re: Change only sim plan

Northerner — Sun, 26 May 2024 18:57:31 GMT

Hi @kris_krisss

As you are within 14 days you can call EE CS on 150 and cancel.

Thanks

Re: Change only sim plan

Chris_B — Sun, 26 May 2024 19:03:12 GMT

@kris_krisss You only get a cooling of period with phone or online sales. There is no cooling off period for a store sale. So if it was a store sale you’ll need to go back to that store to see if they are willing to cancel it and start a new cheaper contract. They don’t have to as stores don’t have cooling off periods.