topic Re: eSIM will be for wrong number in SIM cards & Porting

eSIM will be for wrong number

ElTheBillPayer — Fri, 24 May 2024 13:24:47 GMT

I have multiple lines (due to multiple kids) and today upgraded two of them to iPhone 14s. However, I didn’t know about eSIMs so kid 3 is going to end up with kid 2’s phone number and vice versa unless I can change the number on the new eSIM.

Kid 3 is due a new handset, Kid 2 isn’t. The other new handset is for me and that eSIM has the correct number associated with it.

Can I change/allocate the number on the new eSIM to a different number? If so how

TIA

Re: eSIM will be for wrong number

Katie_B — Fri, 24 May 2024 15:08:09 GMT

Hi @ElTheBillPayer.

If an upgrade has been processed on the wrong line, please give us a call.

Katie 🙂

Re: eSIM will be for wrong number

ElTheBillPayer — Fri, 24 May 2024 15:20:02 GMT

Hi Katie

thanks for your reply.

The upgrade isn’t on the “wrong” line as such but previously when I’ve upgraded lines/handsets, we’ve been able to switch SIM cards around so that whoever needs a new handset gets one. That way, it doesn’t matter which line is due an upgrade, and that rotation of handsets has always worked well.

Today, I upgraded 2 (of 4) lines that were due but because they’re eSIMs one of them will be allocated to the number of the kid who doesn’t need a new handset.

I need to know if I can swap the number as I would’ve swapped a SIM card.

Re: eSIM will be for wrong number

Katie_B — Fri, 24 May 2024 15:43:56 GMT

Hi @ElTheBillPayer.

I don't believe numbers for the eSIMs will be able to be swapped on your EE account.

Would using a physical SIM be an option or do you prefer to keep the numbers on an eSIM?

Katie

Re: eSIM will be for wrong number

ElTheBillPayer — Fri, 24 May 2024 16:00:25 GMT

You prompted me to do some further research, it’s only US iPhone 14s that *don’t* have a tray/slot for a physical SIM so I worried for nothing 🙃

Both handsets should have slots for SIM cards and we already have SIM cards so everyone who needs a new phone will get one.

I really appreciate your help x

Re: eSIM will be for wrong number

Katie_B — Fri, 24 May 2024 16:24:32 GMT

Thanks for coming back and letting us know @ElTheBillPayer.

Have a great weekend,

Katie

Re: eSIM will be for wrong number

Katie_B — Fri, 24 May 2024 16:24:34 GMT

Thanks for coming back and letting us know @ElTheBillPayer.

Have a great weekend,

Katie