topic Re: Locked SIM in SIM cards & Porting

Locked SIM

Enceem — Fri, 24 May 2024 12:39:43 GMT

Hi....can somebody please help; just bought a new Dual SIM phone and was trying to link my new EE PAYG SIM with EE.

I couldn't remember my SIM password/passcode and the phone has locked me out without being able to register my device so I cannot obtain a PUK code to register it.

Thanks

Re: Locked SIM

Chris_B — Fri, 24 May 2024 12:45:17 GMT

@Enceem You can get your PUK code via your online account if you can not access this you’ll have to call customer services to request your PUK code.

Re: Locked SIM

bristolian — Fri, 24 May 2024 12:48:39 GMT

You will need to obtain the PUK from EE to unlock your SIM - your only other option is to deliberately enter the PUK incorrectly 10 times and then need a SIM replacement.

If you cannot obtain this via self-service, you will need to contact EE CS on 07953 966150 from another phone.